Last updated: 26 / 12 / 2024

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At Men in Black LTD, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you use our services or visit our website.

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1. Who We Are

1.1. Men in Black LTD is a luxury transport service provider based in the UK, specialising in accessible travel for individuals with disabilities.

1.2. For the purposes of data protection laws, we are the data controller. Our contact details are:

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Email: contact@disabilityviptransfers.co.uk | office@disabilityviptransfers.co.uk
Phone: +44 7465 745142

Address: 53 Lockwell Road, Dagenham, RM10 7RE

2. What Data We Collect

We may collect and process the following types of personal data:

2.1. Personal Identification Information: Name, address, email, phone number.

2.2. Booking Information: Details of your travel plans, such as pickup and drop-off locations, dates, and times.

2.3. Special Requirements: Information about accessibility needs (e.g., wheelchair requirements or other mobility aids).

2.4. Payment Information: Billing address and payment details (processed securely by third-party payment providers).

2.5. Website Usage Information: IP address, browser type, and cookies collected when you visit our website.

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3. How We Use Your Data

We process your personal data for the following purposes:

3.1. To provide our transportation services, including managing bookings and tailoring services to your specific needs.

3.2. To communicate with you regarding your bookings or inquiries.

3.3. To process payments and issue invoices.

3.4. To comply with legal and regulatory obligations.

3.5. To improve our website and customer experience through analytics.

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4. Legal Bases for Processing

We rely on the following legal grounds to process your data:

4.1. Performance of a Contract: To fulfil your booking and provide the requested services.

4.2. Consent: For marketing communications (if you have opted in).

4.3. Legal Obligation: To comply with UK law, such as tax and accounting

requirements.

4.4. Legitimate Interests: To improve our services and ensure the security of our website.

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5. How We Share Your Data

We may share your personal data with the following parties:

5.1. Service Providers: Third-party providers such as payment processors or IT support companies.

5.2. Regulatory Authorities: If required by law or to enforce our legal rights.

5.3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owners.

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We do not sell your personal data to third parties.

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6. Data Retention

We will only retain your data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically, this means:

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Booking and transaction data: 5 years.

Marketing data: Until you opt out or withdraw your consent.

7. Your Rights

Under UK data protection laws, you have the following rights:

7.1. Access: Request a copy of your personal data.

7.2. Rectification: Correct any inaccurate or incomplete data.

7.3. Erasure: Request deletion of your data, subject to legal obligations.

7.4. Restriction: Restrict how your data is processed.

7.5. Portability: Receive your data in a structured, commonly used format.

7.6. Objection: Object to processing based on legitimate interests.

7.7. Withdraw Consent: Withdraw consent for marketing communications.

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To exercise your rights, contact us at contact@disabilityviptransfers.co.uk | office@disabilityviptransfers.co.uk or +44 7465 745142.

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8. Security Measures

We take the security of your data seriously and implement the following measures:

8.1. Data encryption during transmission and storage.

8.2. Secure access controls to our systems.

8.3. Regular monitoring for potential vulnerabilities and attacks.

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However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

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9. Cookies and Website Analytics

9.1. Our website uses cookies to enhance your experience and gather analytics.

9.2. You can manage or disable cookies through your browser settings.

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10. Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of these websites.

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11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

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Email: contact@disabilityviptransfers.co.uk | office@disabilityviptransfers.co.uk
Phone: +44 7465 745142

Address: 53 Lockwell Road, Dagenham, RM10 7RE

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at https://ico.org.uk.