Last updated: 26 / 12 / 2024

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Welcome to Men in Black LTD. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read these carefully before using our services.

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1. About Us

1.1. Men in Black LTD is a UK-based company providing luxury transportation services tailored for individuals with disabilities.

1.2. Our registered office is located at 53 Lockwell Road, Dagenham, RM10 7RE, and we are registered under company number [Insert Company Number].

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2. Eligibility for Use

2.1. Our services are available to all individuals aged 18 and above or to individuals under 18 accompanied by a parent or legal guardian.

2.2. You must provide accurate and complete information when booking services.

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3. Booking and Payment

3.1. Bookings can be made online through our website or by contacting us directly

at contact@disabilityviptransfers.co.uk | office@disabilityviptransfers.co.uk or +44 7465 745142.

3.2. Payment for services must be made in full at the time of booking, unless otherwise agreed. We accept the following payment methods: cash, card or bank transfers.

3.3. All prices are inclusive of VAT, unless otherwise stated.

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4. Cancellations and Refunds

4.1. You may cancel your booking up  36 hours  before the scheduled service for a full refund.

4.2. Cancellations made less than 24 hours before the scheduled service are non-refundable.

4.3. In the event of unforeseen circumstances, we reserve the right to cancel or reschedule services. You will be notified promptly, and a full refund or alternative arrangement will be offered.

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5. Service Standards

5.1. Our vehicles are equipped to accommodate individuals with a variety of disabilities and ensure a safe, comfortable journey.

5.2. Drivers are trained professionals with experience in assisting passengers with disabilities.

5.3. We strive to ensure punctuality but are not liable for delays caused by circumstances beyond our control (e.g., traffic, weather).

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6. Your Responsibilities

6.1. Passengers must behave respectfully and follow the driver's instructions during the journey.

6.2. You are responsible for notifying us in advance of any specific needs or requirements to ensure proper accommodations.

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7. Liability

7.1. Men in Black LTD is not liable for any loss or damage to personal belongings during the service.

7.2. We are not liable for any injury, loss, or inconvenience arising from delays or cancellations caused by circumstances beyond our control.

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8. Privacy Policy

8.1. Your personal information will be collected and processed in accordance with our Privacy Policy.

8.2. By using our services, you consent to the collection, use, and storage of your information as outlined in the Privacy Policy.

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9. Complaints and Feedback

9.1. If you have any complaints or feedback about our services, please contact us at [Insert Contact Information].

9.2. We aim to address and resolve complaints within  7 days.

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10. Changes to Terms and Conditions

10.1. We reserve the right to update these Terms and Conditions at any time.

10.2. The latest version will always be available on our website, and your continued use of our services constitutes acceptance of any changes.

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11. Governing Law

11.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

11.2. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

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12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

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Email: contact@disabilityviptransfers.co.uk | office@disabilityviptransfers.co.uk
Phone: +44 7465 745142

Address: 53 Lockwell Road, Dagenham, RM10 7RE